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In order to better serve NOVELny customers, the NOVELny vendors (EBSCO, Gale, ProQuest and Scholastic) will be expanding their support by answering questions directly related to their own products, as of Monday, December 7, 2009.
Starting December 7, 2009:
The following types of questions should be directed to the individual vendors:
- Updates in contact information (contact person, e-mail address, phone number, etc.)
- IP updates Requests for URLs, usernames and passwords Statistics Remote access
Vendor contact information:
EBSCO: eptech@ebscohost.comor 1-800-758-5995
Gale: http://access.gale.com/noveltech/(to submit questions online) or gale.technicalsupport@cengage.comor 1-800-877-4253 (press 4)
Scholastic (Grolier): scholasticcustomersupport@scholastic.comor1-888-326-6546 option 4
The following types of questions will continue to be answered by the NOVELny Help Desk:
- Registration
- General how-to's
- Questions about the NOVELny program and databases
We encourage you to send NOVELny Help Desk questions via e-mail to nyslnovel@mail.nysed.gov. These will usually be addressed within 48 hours. If you call please understand that you may need to leave a voicemail. We will get back to you as soon as we can.
If you have any questions about this change, please feel free to call the NOVELny Help Desk at 1-877-277-0250 or, in the Capital District, 518-486-6012.
NOVELNY Databases
NOVELNY Databases is an electronic database access project that enables libraries across New York State to provide their communities free online access to the full text of thousands of journals, newspapers and other information sources.
New York State libraries that are members of a New York State library system may participate directly in the NOVELNY databases program. The NOVELNY Databases Help Desk toll-free phone number is (877) 277-0250. The Help Desk phone is staffed by New York State Library database specialists, Monday through Friday, 9:00 a.m. to 4:00 p.m. For more information and to register for the databases, see the NOVELNY Databases page at the New York State Library web site at http://novelnewyork.org/ .
Below are links to searching tips, training materials, and additional information about the NOVELNY databases. RRLC will be updating this web page on an ongoing basis.
New York State Library Web Site
- Statewide access: http://novelnewyork.org/. Enter NOVELNY - Log in with Public Library Card, NY Driver License, or Non-Drive Photo ID.
- NOVELNY Toolkit: In order to assist librarians in marketing NOVELNY and their other electronic resources, a series of publications have been created and assembled in a downloadable marketing toolkit. http://novelnewyork.org/librarians_toolkit.php
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Provided by the New York State Library, NOVELNY connects New Yorkers to 21st century information. NOVELNY is supported with temporary federal Library Services and Technology Act funds from the Institute of Museum and Library Services (IMLS). The New York Knowledge Initiative is a proposal for permanent state funding for NOVELNY. |
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